Mandalay Home Furnishings, Inc. (“Mandalay Home Furnishings,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, place an order, request information, or otherwise interact with our products and services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal and business information that you voluntarily provide to us when you interact with our company.
A. Contact Information
This may include:
- Full name
- Company or organization name
- Mailing address
- Shipping address
- Billing address
- Telephone number
- Email address
- Contact information of authorized representatives or purchasing contacts
B. Order Information
When you place an order with us, we may collect information necessary to process and fulfill your purchase, including:
- Item number and product description
- Quantity ordered
- Requested shipping or delivery date
- Finish selection
- Sidemark or project name
- Shipping and freight preferences
- Preferred carrier information
- Ship-to contact information
- Purchase order information
- Order history
C. Payment Information
When you make a payment, we may collect information necessary to process the transaction.
For credit card payments, we may receive information through our payment processing procedures, including information provided through a credit card authorization form.
We recommend that customers do not send unnecessary sensitive financial information through unsecured communication channels.
Where payment processing services are provided by third-party payment processors, payment information may be processed directly by those providers in accordance with their own privacy policies.
D. Communications
If you contact us by email, telephone, mail, fax, or other communication methods, we may retain information contained in your communications, including your contact information and the contents of your inquiry.
2. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- Processing and fulfilling orders
- Confirming and managing purchases
- Communicating about orders and deliveries
- Providing customer service
- Responding to inquiries and requests
- Coordinating shipping and freight arrangements
- Processing payments
- Handling returns, cancellations, and order modifications
- Processing warranty or product-related claims
- Communicating regarding damaged shipments or freight claims
- Maintaining business and transaction records
- Improving our products, services, and website
- Detecting and preventing fraudulent or unauthorized activity
- Complying with applicable laws and legal obligations
- Protecting our rights, property, and customers
We will only use personal information for purposes that are reasonably related to our business operations or as otherwise permitted or required by applicable law.
3. How We Share Your Information
We do not sell your personal information for monetary consideration.
We may share personal information when reasonably necessary to operate our business and provide our products and services.
This may include sharing information with:
Service Providers
We may use third-party service providers to assist with:
- Payment processing
- Shipping and freight services
- Order fulfillment
- Website hosting
- Information technology services
- Business administration
- Customer support
- Security and fraud prevention
- Professional services
These service providers may access personal information only as reasonably necessary to perform services on our behalf.
Shipping and Freight Carriers
When an order is shipped, we may provide relevant information to carriers or logistics providers, including:
- Customer name
- Ship-to address
- Contact telephone number
- Delivery information
- Order or shipment information
This information is used to facilitate delivery and resolve shipping-related issues.
Legal Requirements
We may disclose personal information if we believe disclosure is necessary to:
- Comply with applicable law, regulation, subpoena, court order, or legal process
- Respond to a lawful request from a governmental authority
- Protect our rights or property
- Investigate potential fraud or unauthorized activity
- Protect the safety of our customers, employees, or others
Business Transactions
If Mandalay Home Furnishings, Inc. is involved in a merger, acquisition, reorganization, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide and improve website functionality.
Cookies may be used to:
- Remember user preferences
- Maintain website functionality
- Understand website usage
- Improve website performance
- Analyze website traffic
- Support security and fraud prevention
We may also use third-party analytics or website service providers that use cookies or similar technologies.
You may be able to control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our website.
5. Website Analytics
We may use analytics technologies to understand how visitors interact with our website.
Information collected through analytics technologies may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic information
- Date and time of visits
- Website interaction information
Analytics information is generally used in aggregated or otherwise appropriate forms to help us improve our website and services.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our products and services
- Complete and maintain transaction records
- Fulfill contractual and business obligations
- Resolve disputes
- Process warranty or freight claims
- Maintain accounting and financial records
- Comply with legal, tax, and regulatory requirements
- Protect our legitimate business interests
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Therefore, while we make reasonable efforts to protect your personal information, we cannot guarantee absolute security.
8. Third-Party Websites and Services
Our website may contain links to websites, services, or platforms operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
9. Children’s Privacy
Our website and services are intended primarily for businesses, customers, and other individuals capable of entering into transactions.
We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
10. Your Privacy Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how your personal information is collected and used
- Object to or restrict certain processing activities
- Request a copy of certain personal information
- Withdraw consent where processing is based on consent
- Exercise other rights provided by applicable privacy laws
These rights are subject to applicable legal limitations and exceptions.
To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain requests.
11. California Privacy Rights
Mandalay Home Furnishings, Inc. is located in California. If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.
Depending on the circumstances and applicable law, California residents may have rights concerning:
- Access to personal information
- Correction of inaccurate personal information
- Deletion of personal information
- Information regarding categories of personal information collected
- Information regarding the purposes for which personal information is used
- Information regarding categories of recipients with whom personal information is shared
- Opting out of certain activities that constitute a sale or sharing of personal information under applicable California law
- Non-discrimination for exercising applicable privacy rights
We do not sell personal information in exchange for monetary consideration.
California residents may contact us to exercise applicable privacy rights or to ask questions about our privacy practices.
12. Do Not Track Signals
Some web browsers provide a “Do Not Track” setting.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals unless required by applicable law.
13. International Visitors
Our company is located in the United States, and information collected through our website may be processed and stored in the United States or other locations where our service providers operate.
If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States.
Where required by applicable law, we will take appropriate measures concerning international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy to remain informed about how we protect your information.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:
Mandalay Home Furnishings, Inc.
12100 Knott Street
Garden Grove, CA 92841
United States
Telephone: (714) 901-3698
Fax: (714) 901-3697
Email: customerservice@mandalayfurnishings.com
16. Consent and Acknowledgment
By using our website or voluntarily providing personal information to Mandalay Home Furnishings, Inc., you acknowledge that you have had an opportunity to review this Privacy Policy.
Your continued use of our website following any updates to this Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by applicable law.