The Nature of Our Products:
Each of our item is meticulously constructed from start to finish. Some traditional “Old World” methods are used in the construction and finishing of these unique pieces. The individual workmanship may cause slight differences in dimension and finish.
In addition to our reclaimed wood pieces, we partially use solid wood on the framing of our products.
Due to its nature of solid wood, the wood constantly responds to its environment, which may result in some degree of splitting, cracking, chipping and glazing. Thus, this imperfect nature of the wood and finishing methods create a spirited look on the piece. Please be aware of these blemishes and imperfections are non-structural in nature and are to be expected.
Order Term:
We only accepts written purchase order sent via email, fax or mail to:
Mandalay Home Furnishings, Inc.
12100 Knott Street
Garden Grove, CA 92841
Tel: (714) 901-3698
Fax: (714) 901-3697
Email: customerservice@mandalayfurnishings.com
The following information must be provided on the purchase order:
- Item#, Description, and quantity of pieces desired.
- Requested ship or delivery date.
- Preference for handling freight charges:
– Third party bill, collect or prepaid-add to your invoice.
– Preferred company information, if available.
- Name and telephone number of contact person that places the order along with the contact person at the ship-to address.
- Finish selection
- Sidemark or project name, if available.
Upon receiving your order, we will issue a confirmation order that we have received and started processing your order. Should there be any discrepancies on the confirmation order, please notify us within 48 hours. Any changes or cancellation to the order must be sent in writing via email or fax. We do not accept verbal instruction to modify or cancel the order. Failure to notify us on time may cause the wrong shipment and customer will be responsible to pay for the return freight and restocking fee, if applicable. Once the modification or cancelation are processed, we will send revised confirmation order indicating the changes or confirmation to cancel the order.
Payment Terms:
All orders must be prepaid prior to shipping. All past due amounts are subject to 1.5% per month on unpaid balance. Prices are subject to change without notice.
We take both checks and credit card payment. Form can be downloaded by clicking here. Customer must fill up, sign the credit card authorization form and email back the form to customerservice@mandalayfurnishings.com
Cancellation Terms:
All orders submitted via fax or email are considered final and binding. Written consent must be given by Mandalay Home Furnishings, Inc, before order is considered cancelled.
Shipping & Freight Charges:
Mandalay Home Furnishings, Inc. will advise the approximate shipping charges on your order. We ship orders by the most economical and dependable blanket-wrapped carrier available. Should customer has their own preferred carrier, we will need to receive notification in advance. We highly recommend carriers that are specialized in handling furniture only, instead of general commodity carriers, to minimize damages during transit. It is also recommended to insure the shipment at full value.
All shipments are based on FOB Garden Grove with freight charges of either 3rd party bill to customer, collect at the time of delivery, or prepaid-add to the invoice. Freight charges are determined by the delivering carrier’s tariff. Without prior credit approval from carrier, freight charges are normally collected prior to or at the time of delivery. Thus, it is advisable that a credit payment and billing arrangement be established with the delivering carrier prior to shipment. 3rd party billing will be used when customer has established open account with the carrier.
Freight Claims:
Mandalay Home Furnishings, Inc. inspects all items prior to shipping and our responsibility for the condition of the products ceases when the shipment is received and signed “in a good condition upon receipt of goods” by the carrier. All shipment should be opened and inspected as soon as they are received. If any damage is found or suspected, either apparent or concealed, CUSTOMER MUST NOTE IT ON THE BILL OF LADING AT THE TIME OF DELIVERY. This is very important in order for your claim to be processed. Damages occurred during transit may occur in a split second of mishandling the product. If there is slightest suspicion of damage, customer must insist for the delivery driver to wait until item is properly inspected. If the damage is severe and it cannot be repaired locally, we advise customers to refuse the shipment.
Customer must contact carrier directly to file the freight claim. Any necessary supporting documents may be provided upon request. In addition, customer must notify us within 24 hours of delivery when item is received damage. Please note that if damage is NOT noted at the time of delivery, we have no recourse with the freight carrier which will result in denial of your claim.
Product Warranty Information:
Our products are inspected prior to shipping. Once driver signs off that the products are received in good condition at the time of pick up, we are no longer responsible for the future condition of the products. Any damages to the items most likely are caused by mishandling of the product during transit.
Due to the nature of solid wood that are partially or fully used throughout the products and our best effort to kiln dry the lumber, changes in humidity level may lead to some splitting, cracking, bending, shrinkage, contraction and expansion on part of the furniture. Any issue related to manufacturing defect must be reported in timely manner. We are not responsible for any damages caused by wear-and-tear, such as scratches, white ring marking, chipping, and veneer bubbling which is caused by liquid spills.
Nonetheless, we review all reported issue per case basis and determine the best solution to remedy the situation.