We take great pride in full customer satisfaction. If for any reason, customer is not satisfied with your purchase, we have outlined the following guidelines to assist in processing your return.
Returns are accepted within 10 business days of delivery with a 25% restocking fee. For all buyer remorse returns, customer will be responsible for return freight cost back to our facility. To initiate return, customer must send us the return request via fax or email to firstname.lastname@example.org, and we will issue a Return Merchandise Authorization (RMA) number, that can be used as reference for the return.
All items must be repackaged (preferably in its original packaging) and unassembled in its original salable condition in order for credit to be provided. Full refund may not be issued for items that are returned in damaged condition. We highly recommend for our customer to insure all return shipments and provide us with the tracking number.
Customer is responsible for all return shipping costs, unless damage is involved or error from our part.
All items are shipped in the good condition with proper packaging to ensure that it arrives in good condition.
Upon receipt, please inspect all items including the packaging closely. If there is minor damage to the packaging, please note it on the delivery receipt prior to signing it. Detail description of the damage provides strong evidence for claim purpose. For example, minor tear on the edges of the packaging, hole in the center of the packaging, torn corners, etc.
Should significant damage to the outer packaging is observed, the item must be open and inspected immediately while the delivery driver is still present. Do not sign the delivery receipt unless the merchandise has been inspected. It is driver’s responsibility to wait while customer is doing the inspection.
In the unlikely event that the product is found damage upon opening the packaging, please notify us immediately (within 24-48 hours of receiving) via email at email@example.com along with the proof of damage(s) or defect(s), such as photographs of the actual damage spots from several different angles and the all sides of outer packaging.